Customer Support

Last updated: July 5, 2026

Vortex Athletics is here to help with enrollment, billing, scheduling, and general questions about our programs in Bowie, Maryland.

Contact us

Hours of operation

  • Mon-Fri: 4:00-8:30 PM
  • Sat: 9:00 AM-12:00 PM
  • Sunday: Closed

Common requests

  • Enroll or change classes: Start enrollment or email us with your athlete's name and program interest.
  • Account login: Use the Account Login link in the site footer to access the member or coach portal for billing, messages, and training information.
  • Billing and payments: Payment questions for active memberships can be directed to [email protected]. Include the account holder name and a brief description of your question.
  • Classes and events: See upcoming offerings on our Classes & Events page.

Response times

We aim to respond to email within one to two business days. Phone calls are answered during facility hours when staff are available. Messages sent through your member portal are routed to the appropriate coach or administrator.

Policies

For information about how we handle personal data, see our Privacy Policy. For enrollment, payment, and facility rules, see our Terms of Service.